1. Introduction
Rf999 ("we", "us", "platform") takes your privacy seriously. This Privacy Policy explains what information we collect, why we collect it, and how we keep it safe.
By using the rf999 website and app, you are considered to have accepted the terms outlined in this Privacy Policy. Please read it carefully before registering.
Our Privacy Policy is built in line with international data protection standards. We believe transparency is the foundation of trust — which is why everything is explained in plain, straightforward language with no hidden terms or ambiguous wording.
Our Commitment: rf999 never sells your personal information to third parties. Your data is used solely to provide services and maintain security.
2. Information We Collect
Rf999 collects two types of data — information you provide directly, and information collected automatically as you use the platform.
Directly Provided Information
- Identity Information: Full name, date of birth, gender.
- Contact Information: Email address, mobile number, postal address.
- Identity Verification Documents: A copy of your National ID, passport, or driving license (as part of the KYC process).
- Financial Information: Bank account number, mobile banking number (Mobile Banking, Nagad, etc.).
- Account Information: Username, password (encrypted).
Automatically Collected Information
- Device Information: IP address, browser type, operating system, device ID.
- Usage Data: Login time, game history, betting patterns, session duration.
- Location Information: Approximate location (IP-based).
- Cookies & Tracking: Cookies are used to improve your experience on the site.
| Types of Data | Purpose of Collection | Mandatory? |
|---|---|---|
| Name & Email | Account Creation & Communication | Yes |
| Mobile Number | Two-Factor Authentication & Transactions | Yes |
| Identity Document | KYC Verification & Age Confirmation | Withdrawal Yes |
| Financial Information | Deposit & Withdrawal Process | Yes |
| IP Address | Security & Fraud Prevention | Automatic |
| Game History | Service Improvement & Responsible Gaming | Automatic |
3. How Information Is Used
Rf999 uses collected data only for specific, legitimate purposes. Below is a clear breakdown of how your information is used:
- Account Management: To support registration, login, profile updates, and account security.
- Transaction Processing: To process deposits and withdrawals and maintain transaction records.
- KYC Verification: To verify your identity and age in compliance with legal requirements.
- Customer Support: To address your questions and resolve any issues.
- Promotions & Bonuses: To send you relevant offers based on your preferences (you can opt out at any time).
- Fraud Prevention: To detect unusual activity and protect the platform and its members.
- Legal Compliance: To comply with applicable laws and directives from regulatory authorities.
- Service Improvement: To analyze user experience and improve the platform.
Note: rf999 does not share your personal information with third parties for marketing purposes. You can unsubscribe from promotional emails at any time.
4. Who Information Is Shared With
Rf999 does not sell your personal data. However, limited information may be shared with trusted partners in certain specific circumstances:
Payment Processors
To process deposits and withdrawals, payment partners including Mobile Banking, Nagad, Rocket, and other payment gateways receive the financial information required to complete transactions. These partners operate under their own privacy policies and only receive data relevant to the specific transaction.
Technology Partners
Technology companies that provide game software and maintain the platform only have access to the limited data necessary for their specific functions.
Legal Authorities
Under applicable laws in Bangladesh or in response to a lawful order, rf999 may be required to disclose information to government or regulatory authorities. In such cases, rf999 will endeavor to notify the affected member, where legally permissible.
Anti-Money Laundering Authority
Rf999 is required under international AML (Anti-Money Laundering) regulations to report suspicious transactions to the relevant authorities.
5. Cookies Policy
The rf999 website and app use cookies to enhance your experience and ensure the platform functions properly. Cookies are small text files stored in your browser.
Cookies We Use
- Essential Cookies: Used to maintain login sessions and ensure security — these cannot be disabled.
- Performance Cookies: To analyze how different sections of the site are being used.
- Functional Cookies: To remember your preferred language, theme, and settings.
- Marketing Cookies: To show relevant offers — you can disable these in your browser settings.
Most browsers offer options to manage cookies. However, disabling essential cookies may cause some features on rf999 to not function properly.
6. Data Security Measures
Rf999 employs the highest technical and administrative measures to protect your data. Our security infrastructure is continuously updated to guard against the latest threats.
- 256-bit SSL/TLS Encryption: All communications are conducted through encrypted channels.
- Password Hashing: Your password is never stored in plain text — only a bcrypt hash is kept.
- Two-Factor Authentication (2FA): Option to enable 2FA for an added layer of account security.
- Firewall & DDoS Protection: Server-level protection against cyber attacks.
- Regular Security Audits: Regular system audits conducted by third-party experts.
- Restricted Access: Only authorized personnel have access to your data.
Your Role: While rf999 maintains the highest security standards, it is equally important that you use a strong password and never share it with anyone.
7. How Long Data Is Retained
Rf999 only retains your data for as long as necessary. Retention periods vary depending on the type of information:
| Types of Data | Retention Period |
|---|---|
| Account Information | 5 years after account closure |
| Transaction Records | Minimum 7 years (legal requirement) |
| KYC Documents | 5 years after account closure |
| Support Conversations | 3 Years |
| Log & Activity Data | 1 Year |
| Marketing Preferences | Until unsubscribed |
Data may be retained beyond the above timeframes if required for legal compliance or dispute resolution.
8. Your Rights
As an rf999 member, you have the following rights regarding your personal data:
Right to Access
You can request to know what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
You may request the deletion of your data under certain conditions.
Right to Object to Processing
You may object to the use of your data for marketing or other specific purposes.
Right to Data Portability
You can request an export of your data in a readable format.
Right to Restrict Processing
You may request that we limit the processing of your data in certain circumstances.
To exercise any of the above rights, please contact our support team. We typically respond within 30 business days. Please note that certain requests may not be fully fulfilled due to legal obligations.
9. Minor Protection
Rf999 strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect any information from minors.
If we receive evidence that a minor has registered on rf999, their account will be immediately closed and all collected data will be deleted. Parents or guardians are welcome to contact us regarding this matter.
10. Changes to Privacy Policy
Rf999 reserves the right to update this Privacy Policy as needed. For significant changes, we will:
- We will send a notification to your registered email address.
- The update date will be clearly displayed at the top of the page.
- Where applicable, users will be given the opportunity to re-accept the updated policy at login.
Continued use of the platform after any changes constitutes acceptance of the updated Privacy Policy. Please visit this page regularly to stay informed.
11. Contact Us
For any questions, complaints, or requests regarding our Privacy Policy, please reach out to our dedicated Privacy Team:
Privacy Contact: [email protected]
Live Support: 24/7 Bengali live chat support is available on the platform.